Frequently Asked Questions
Have a question about shopping with Furzelivo? Start here for a few helpful pointers.
How do I choose the right product?
Read the product description and review the photos before ordering. Check any listed dimensions, materials, options, and care instructions against what you need. If something is unclear, contact us before making your purchase.
Where can I find more information about a product?
Start with the individual product page. If you still have a question, send us the product name and the details you’d like to know so we can help with your enquiry.
What should I check before placing my order?
Review your selected items, options, quantities, and delivery address carefully. Make sure your email address is correct so you don’t miss messages about your order.
Can I request a change to my order?
Contact us as soon as possible with your order number and the change you’d like to request. Changes aren’t guaranteed, so please don’t assume your order has been updated until you receive confirmation.
What should I do if an item arrives damaged or I receive the wrong item?
Contact us with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging while your enquiry is being reviewed.
How should I care for my purchase?
Follow any care instructions provided with your item or in its product description. If you’re unsure which cleaning or care method to use, ask us before trying it.
What information should I include when asking about an order?
Include your order number, the email address used at checkout, and a short explanation of your question. Never send your password or full payment card details.
How can I contact Furzelivo?
Visit our Contact page to get in touch with us. Whether you have a product question or need help with an order, send us a message with the relevant details so we can help.